User Research
The most effective strategy for delivering impactful nonprofit services is to ensure that they are genuinely grounded in the needs and objectives of your users.
Common Challenges
Does this sounds familiar?
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Developing a new client-centered program.
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Improving existing programs, but lacking actual user data.
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Currently making strategic decisions based on assumptions, not insights.
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Unsure what to prioritize with limited time and resources.
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Lack of strategic alignment across teams.
User interviews
Serving your community is to genuinely comprehend their needs and goals from their unique perspective. This is most effectively achieved by providing avenues for their input. Our team can assist in gathering authentic insights to ensure that your programs and services are genuinely centered on your community.
User journey mapping
To deliver transformative programs and services, it’s crucial to understand participants’ experiences. Defining how each phase maps to needs and goals provides insights into resource allocation for significant improvements. We can help your team clarify these experiences and prioritize continuous improvement.
Role-based personas
Design effective systems, programs, and experiences by basing decisions on real data, not assumptions. Role-based persona work avoids demographic data pitfalls and focuses on roles and needs. We can assist your team in making critical decisions based on real user feedback.